Support Policy

Prohibited and Restricted Products Policy

It is the seller's responsibility to ensure that the proposed product complies with all legal requirements before listing on the sales platform, and is approved for publication and can be sold in accordance with Mart Costcop 's terms and policies. For the convenience of sellers, Mart Costcop  provides examples (not an exhaustive list) of guidelines below for prohibited and restricted products that are not allowed to be sold on Mart Costcop . Mart Costcop  will update this guidance from time to time when necessary. Sellers are requested to visit this page regularly for relevant updates.

1 Violation of Mart Costcop  Terms of Service

In case of violation of this "Prohibited and Restricted Products Policy", the seller may suffer a series of unfavorable measures, including but not limited to any or all of the following:

- Deletion of listed products or information

- Restrict account permissions

- Suspension and termination of account

- Freeze account funds, or directly deduct account funds if necessary to make up for Mart Costcop  losses

- legal action

2 List of Prohibited and Restricted Commodities (will be updated from time to time, for more information, please refer to the Prohibited List, Logistics Guidebook, etc. published on the Mart Costcop  platform)

(1) Imitation guns, military and police supplies, and dangerous weapons:

1. Guns, ammunition, arms and imitations;

2. Control devices that can cause others to temporarily lose their ability to resist and cause serious bodily harm to others;

3. Guns, ammunition, ammunition related equipment, accessories, subsidiary products, and derivative handicrafts of imitation products, etc.;

4. Controlled knives, crossbow accessories, throwing sticks, darts, axes, blowing arrows, knives with bloodletting grooves and other controlled appliances that may be used to endanger the personal safety of others, as well as electric shock devices used for personal defense;

5. Sprayers, liquid sprayers and other self-defense equipment, equipment and facilities that may cause harm to the human body;

6. Police and military uniforms, signs, equipment and products;

7. Relevant products or information with religious, racial discrimination, or anti-religious beliefs.

(2) Flammable, explosive, toxic chemicals and narcotics:

1. Flammable and explosive items;

2. Highly toxic chemicals;

3. Drugs, raw materials for drug production, chemicals for drug production and addictive drugs;

4. Fireworks and firecrackers;

5. Hazardous chemicals prohibited from sale in the national or regional inventory;

6. Drug smoking tools and accessories;

7. Introduce relevant tutorials and books on the method of making flammable and explosive products.

(3) Destructive information that endangers national security, political and social stability:

1. Contains reactionary, undermining national unity, undermining sovereignty and territorial integrity, undermining social stability, involving state secrets, disrupting social order, promoting terrorism, extremism, inciting ethnic hatred, undermining national unity, propagating cult superstition, promoting religion, race Discrimination and other information, or books, audio-visual products, videos, and documents that are prohibited from being published by laws and regulations, and books that are eliminated or stopped selling by the sta

2. Products or information that damage national honor and reputation, distort, vilify, blaspheme, deny the deeds and spirit of heroes and martyrs, beautify the historical facts of aggression by other countries, or promote militarist ideology

3. Political books and periodicals and collectible confidential books, audio-visual products, videos, and documents that are not suitable for domestic distribution;

4. Philatelic products prohibited by the state, philatelic products produced without the approval of the postal industry management department, and philatelic products issued after 1949 containing the words "Republic of China";

(4) Pornographic and vulgar, aphrodisiac products:

Pornography, obscene merchandise, pornographic advertisements and sexual services

1. Audio-visual products and videos containing pornographic and obscene content; pornographic chat and prostitution services; account numbers and invitation codes for adult website forums;

2. Oral or external aphrodisiac products and artificial hymen that can cause others to temporarily lose resistance and confusion; "triazolam", "fly powder" and "fly water" in sex toys;

3. Software and pictures used to disseminate pornographic information; audio-visual products containing pornography, violence, and vulgar content; plain underwear and related products;

4. Anime, books, games and pictures containing pornographic, violent and vulgar content;

5. Vulgar products on the Internet.

(5) Products or services involving personal safety and privacy:

1. Software and equipment used to monitor and steal privacy or confidentiality;

2. Equipment used for illegal video recording, recording, evidence collection, etc.;

3. ID card and ID card verification, reading equipment;

4. Software, tools, tutorials and products that steal or crack account passwords;

5. Personal privacy information and internal data of the enterprise; provide services such as personal mobile phone positioning, phone list inquiry, bank account inquiry, etc.;

6. Selling, transferring, and recycling bank cards that have been invalidated or used for collection;

7. Car seat belt buckles and other auto accessories with potential traffic safety hazards.

(6) Drugs and medical devices:

1. Psychotropic, narcotic, toxic, radioactive, stimulant, and family planning drugs; non-drugs with medicinal ingredients; drugs that are prohibited from being produced and used as determined by the Drug Administration and publicized by the state (second item of this item) except items);

2. Drugs, blood products or medical devices used to prevent and treat human diseases; drugs that have not been approved by the drug regulatory department for production, import, or sales without inspection;

3. Injection whitening injections, fat-dissolving injections, filling injections, slimming injections and other cosmetic injections for 

(7) Illegal services and tickets:

1. Forge and alter documents, certificates, official seals, anti-counterfeiting labels, etc. issued by state agencies or specific institutions, as well as services that can only be provided by state agencies or specific institutions;

2. Bills (and services) that can be used or used for reimbursement, foreign trade documents that can still be used, and customs declaration, inventory, commodity inspection, and document formalities;

3. Answers to official national examinations that have not yet been released to the public

4. Feudal superstition services such as fortune-telling, superstition, feng shui, and doing rituals;

5. Agency service for vehicle violations;

6. Services related to writing essays and taking exams on behalf of others;

7. Hype blog popularity, hype website popularity, proxy voting products or information;

8. Legal consultation, psychological consultation, financial consultation, doctor online consultation and related services;

9. Stocks, bonds and other publicly issued securities;

10. Welfare lotteries, sports lotteries and all kinds of lotteries, except that the validity and circulation of their transfer are only for collection purposes.

(8) Animals and plants, animal and plant organs, and tools for hunting and killing animals:

1. Human organs and remains;

2. Live bodies, viscera, any limbs, fur, specimens or other finished products of national or regional key protected animals, endangered animals, fossils of extinct animals and existing national second-level or higher protected animals;

3. Nationally protected living plants;

4. Live bodies, viscera, any limbs, fur, specimens or other finished products of terrestrial wild animals that are protected by the state or have important economic and scientific research values;

5. Related equipment and accessories of electric fishing equipment;

6. Cat and dog meat, cat and dog fur, shark fin, bear bile and their products.

  (9) Software, tools or equipment involving illegal gains such as theft and illegal use:

1. Illegal gains from smuggling, theft, robbery, etc.;

2. Illegal equipment such as gambling equipment, cheating tools for exams, and car stopwatch equipment;

3. Satellite signal transceiver devices and software; instruments or equipment used for radio signal shielding;

4. Lockpicking tools, lockpicking services and related tutorials and books;

5. One card with multiple numbers; a wireless network card with the function of rubbing the Internet, and a device that informs members that it can be used for rubbing the Internet in the description information;

6. Software suspected of fraud or other illegal purposes;

7. Commodities that may be used to evade traffic management;

8. Lamps that emit light using DC feeds on telephone lines;

9. All kinds of text messages, emails, software and services;

10. Piracy and counterfeit products;

11. Commodities or services that infringe on the intellectual property rights and other legitimate rights and interests of others;

12. Commodities that the user does not have the right to dispose of;

13. Illegal pyramid schemes.

(10) Commodities that violate state administrative regulations or are not suitable for trading without permission:

1. Counterfeit and altered currency and printing equipment;

2. Renminbi in circulation, currencies in circulation in various countries and imitation RMB, currencies in circulation in various countries;

3. Cultural relics suspected of violating the relevant provisions of the "Law of the People's Republic of China on the Protection of Cultural Relics";

4. Tobacco monopoly products and tobacco-specific machinery;

5. Unauthorized solicitation products;

6. Unauthorized Olympic Games, World Expo, Asian Games and other licensed products;

7. Cigarette labels, cigarette cases, cigarette cards, and cigarette boxes;

8. A large number of national currencies in circulation and currency exchange services;

9. Logistics documents such as post office parcels, EMS express delivery, express delivery and other logistics documents and tracking numbers;

10. Commodities subsidized by the state or distributed free of charge that cannot be transferred privately;

11. Military supplies, special supplies for state agencies, special supplies, etc.;

12. Radio station (station).

(11) Virtual goods category:

1. Online games, game cards, currency and other related service commodities that have not been registered by the state;

2. Online game products related to plug-ins and private servers;

3. Game point cards or platform card products that have been officially discontinued;

4. Virtual lottery products;

5. Virtual service commodities whose time cannot be checked;

6. Network account death insurance account and other types of accounts;

7. Itunes account and user top-up products;

8. One-card series products in the form of automatic delivery and one-card series products sold at the original face value under any recharge method;

9. Commodities of virtual brushing service;

10. Non-queryable installment refund of telephone charges;

11. Internet tariff cards or tariff packages and SIM cards that are unlimited in time and traffic, time cannot be inquired, and are called loophole cards, group cards, internal cards, and test cards;

12. Slow charging cards and other virtual goods that cannot be credited to the account within 72 hours;

13. SP business self-consumption goods;

14. Domain name, E-mail address, etc.;

15. Virtual currency in overseas accounts;

16. Bitcoin, Litecoin, Yuanbao coins and other virtual currency transactions;

17. Computer software and related products, such as: software for scientific research - the operating system of a bank, the database program of a network company, the launch program of a missile; (unauthorized software) tapes or CDs without registration numbers, etc., shared Software; Beta or Unannounced Software. (unauthorized software); OEM software that is not bundled with the device; decryption software (to crack the password of the genuine software); software with serial numbers, with words such as "crack" and "piracy"; Liuhe lottery, fortune-telling Software, horse racing and other software that can extract numbers; upgraded and compressed versions of flash memory storage;

18. Virtual services, such as insurance services, contracts, etc.;

19. Broken network, circumvention software and VPN proxy services.

(12) Other categories:

1. Commodities produced by manufacturers without production qualifications or that do not meet national, local, industry, or enterprise mandatory standards;

2. Commodities identified, announced or recalled by the authoritative quality inspection department or the manufacturer, commodities eliminated or discontinued by the state, expired, invalid, and deteriorated commodities, and foods, condiments, skin care products, etc. containing poppy seeds Taste;

3. Software or services that interfere with the normal order of the platform, such as seckill devices and related software used to increase the success probability of seckill;

4. The product standards, certification marks, ingredients and content indicated on the product itself or on the outer packaging do not meet the national regulations;

5. Mobile phone direct dial card and direct dial service, telephone callback card and callback service;

6. Mobile phone card sticker with cracking function;

7. Commodities prohibited from export;

8. Commodities that need to be authorized by the state or relevant government departments, such as: cable TV, dish satellite antenna, etc.;

9. Alarms that have not been approved by relevant departments or are prohibited from being produced, sold and possessed;

10. Lifetime free service fee (information fee) pager (including stock machine, digital machine, Chinese machine);

11. Other commodities that are strictly prohibited by laws and regulations and commodities that Mart Costcop  deems inappropriate to trade on the company's website.

In addition to the prohibited and restricted products listed above, any other product that is prohibited from entering or exiting the buyer and/or seller's jurisdiction, illegal or restricted, or that will be used to encourage illegal or restricted products All the commodities in the activity are prohibited and restricted commodities. For products that require a special business license, the seller should provide relevant supporting documents to Mart Costcop  in advance, and the review of the buyer's purchase qualifications is undertaken by the seller, and Mart Costcop  does not assume any responsibility or obligation for this.

If you see a listing that violates Mart Costcop 's policies, please report to Mart Costcop  by clicking the "Report this product" or "Flag this user" button in the drop-down menu on the product or user page. In the event of a violation of the policy, Mart Costcop  will send emails, system messages, and push notifications to the seller, informing them that the listed product has been removed from the Mart Costcop  website. Mart Costcop  will also push push notifications for the listed products to buyers. You should ensure that your mobile phone settings are unblocked and can receive push notifications in a timely manner.

For other questions, please email us at [email protected]。